Mid-level position that supports Enterprise level applications, basic Windows Server knowledge, provides technical support, testing, and incident management experience.
The Project Application Support Engineer will help support and track incidents for high-visibility, high-traffic applications, and consumer facing applications reported by internal customers, business partners and vendors.
Solve interesting and complex problems that directly affect the internal and external consumers
Escalate issues to higher technical support level where applicable
Identify and implement solutions to software, hardware and service issues
Take ownership of internal customer technical issues and seeing them through to resolution
Maintain professional relationships with internal customers and team members
2-4 years of experience in each of the following areas:
Actively supporting enterprise application infrastructures with 50+ servers
Very broad exposure within support, technical troubleshooting, and application architecture
Enterprise software implementation experience, involving complex business-to-business solutions
Exposure to Microsoft SQL Server Query creation and Windows PowerShell scripting
Ability to prioritize service levels for each organizations’ business unit
Microsoft Dynamics experience a plus
Education: Bachelor’s degree (B.A.) from a four-year college or university