2018-01-23

IT Systems Administrator - Salesforce.com
Job Opportunity at ARG Recruiting

Posted on Jan 23

http://argpeople.com/lyoung    574.532.9634

Location: South Bend, IN
Job Type: Full Time
Job ID: W4150794

We are seeking a Salesforce Administrator to join our client's team! This is a full-time, direct hire, located in South Bend, IN area. You will be responsible for helping customers by providing product and service information and resolving technical issues.
 

Summary/Objective:

The successful candidate will be a high-energy, detail-oriented, positive and preferably Salesforce Certified Administrator and/or Advanced Administrator with experience in the sales, service and marketing functions of preferably a mid-to-large manufacturing company. He or she will have at least 1 year of demonstrated Salesforce experience and a passion to continue to grow and learn the platform.

Essential Functions

  • Support new and existing Salesforce user base with questions and issues in Sales, Service, Marketing and IOT Clouds.
  • Document system configuration and administrative processes.
  • Keep abreast of Salesforce software releases, features and best practices. Make recommendations to management regarding implementation as appropriate.
  • Drive conversations within various Sales, Customer Service and Marketing teams, advising best practices, recommending process improvements and implementing system enhancements that consistently advance the overall goals of the CRM team.
  • Gather, analyze and document functional and technical requirements for new projects as well as enhancements to existing solutions.
  • Perform application configuration activities in Salesforce.com, Service Cloud, Sales Cloud and the force.com platform.
  • Write technical specifications for technical team members.
  • Research Salesforce production system issues, resolve user problems and escalate to next levels when necessary.
  • Support change control best practices, including the management of user requests/approvals, and code promotions from development and test through to production.

Supervisory Responsibility

This position has no supervisory responsibilities upon hiring, however, potential direct reports are a possibility in the future.

Position Type/Expected Hours of Work

This is a full-time position, and the expected work hours are 40 hours per week, Monday through Friday.

Travel

Little travel is expected for this position.

Required Education and Experience

  • Bachelor’s degree in Business, MIS, computer science or other related fields.
  • 1-3 years’ work experience in a Salesforce Systems Administration role supporting Sales, Customer Service and Marketing teams.
  • Salesforce Administrator Certification.
  • Project management skills utilizing the agile methodology. Salesforce Dataloader and the Salesforce.com IDE experience a plus.
  • Any APEX, Java, Java Script, Groovy script or VisualForce development experience is a plus.

Preferred Education and Experience

  • Preferred hands-on configuration experience with Salesforce CRM, Service Cloud, Sales Cloud, Marketing Cloud and the Force.com platform.
  • A general knowledge of how to write simple SQL and SOQL queries is a plus.
  • Comfortable configuring SAAS based applications.
  • Experience creating and executing unit, integration and user acceptance test plans is desired.
  • Effective written, verbal and presentation skills with the natural ability to collaborate with business stakeholders at all levels of the organization.
  • Comfortable managing multiple projects and priorities with the ability to self-manage effectively and efficiently.
  • Excellent problem-solving and investigative skills.

Work Authorization/Security Clearance

Must be able to pass EVerify.

Job Location:

  • Mishawaka, IN

Required education:

  • Bachelor's

Required experience:

  • Salesforce: 2 years

 

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